Active listening: Good listeners are more productive, make better partners and colleagues, are better problem-solvers, and have healthier interpersonal relationships.
If you come into regular contact with a difficult person at work you'll know how stressful and upsetting it can be. The cost of disputes at work goes far beyond the direct impact on those involved.
Problems have a way of self-perpetuating and we are often complicit in the exercise. Take a break and think about something else. If you'd worry about taking time off, just remind yourself that you can go back to worrying about it next week.
Resilient people are able to use their strengths and skills to cope and recover from problems and challenges. This free download will tell you the steps to take.
Our ability to cope diminishes as pressure increases. It's a subtle process and so it's easy to miss the signs of impending burnout. Learning to monitor yourself to ensure that you have sufficient spare capacity is critical to resilience and performance under pressure
Challenging behaviour at work takes up energy and eventually leads to burnout. Fix it before it's too late. It can do real damage if it's allow to continue.
To help you excel, my eBooks and free Downloads are practical guides to help you improve specific aspects of your life. I’m always here if you need backup, just contact me.