Conflict: Agenda for Managers
When a dispute between employees becomes visible it usually falls to a manager to intervene but few are confident in doing this so they'll often ignore the conflict in the hope that it'll go away, downplay the seriousness of the disagreement, or approach it ineffectively. Research by OPP charts the costs and benefits of conflict, and a guide from CIPD identifies the behaviours that will help managers recognise and proactively manage disputes at work.
Find a Sacred Place – 2
In an earlier post I wrote about finding a 'sacred place'. There have been some questions about what I meant by 'sacred place'. Maybe this will clarify things a bit. Dictionary definitions seem to equate sacred with religious, and so does St. Google. I mean something different.
A Bit More On Moving On
Quotations survive their authors because they have echos in wider human experience.
Six Things That Being Solution-Focused Means
Being solution focused means that one sees the possibilities rather than the limitations. It doesn't mean denying the past, nor refusing to discuss it.
I Speak to My Dog in Another Language
We have a kind of special relationship, he thinks I'm the alpha dog, and so he's loyal.
Why motivation doesn’t work
Traditional methods of motivating people at work are so 'last century'. In this TED talk Dan Pink explains what we are doing wrong. The three key drivers today, he says, are mastery, autonomy and purpose. Carrots and sticks don't work for conceptual thinkers.
What is mediation?
A mediator’s role is to facilitate dialogue, so mediation is valuable when the parties need to maintain a continuing relationship. This makes it ideal for workplace mediation. The process produces practical solutions, and helps disputants establish a 'viable working relationship'.
Swearing at Work Is Good for You, Apparently
Swearing has lost some of its taboo; we swear more, and more publicly. Now we have research that positively promotes swearing at work and says this can benefit staff and their employers.
Dialogue to Action
Dialogue is a distinctive kind of communication that allows people to connect and build shared meaning. Compared with discussion – where people present ideas with the aim of putting forward the strongest or most persuasive view – dialogue fosters a collaborative exchange of ideas aimed at mutual respect and understanding. Rather than a competitive collision of opposites that fosters more disagreement, frustration and confusion, dialogue is a shared process; a collaborative exploration that seeks to understand another's opinion by first showing deep understanding of their position. This workshop enables participants to ...
