
In an ever-more complex and demanding world, technical expertise – knowing how to do your job – is not enough. We are all experiencing higher demand, more stress, and more fluid working relationships. Now we can all do with being more proactive, engaging with others, and learning how to manage our own energy levels, our relationships, and other people.
The skills of Emotional Intelligence show you how to do these things and how to develop the insight and confidence to handle your own and others’ expectations and emotions effectively.
Content
- The appeal of Emotional Intelligence
- The social implications of EI
- How to play to your strengths
- The five pillars of Emotional Intelligence
- An Emotionally Intelligent mindset
- 12 Exercises for developing your EI
Objectives
Understand and use the principles of Emotional Intelligence in both personal and professional spheres
Greater personal insight into the links between thoughts and feelings, and the ability to distinguish between them in order to make more informed choices
Improved relationships with colleagues and others you interact with
More resilient responses to challenges, stress, pressure and high demand.