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A website can pretty soon become a labyrinth and things get overlooked or ignored. Over the years I have published quite a few free handouts. I regularly bring a few things from the archive to your attention. Here are a few about different aspects of communication.

How To Listen Effectively

How To Plan A Sensitive Conversation

How to Control Your Thinking

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Pause or rewind?

Remember when video recorders came along and for the first time we could pause the action to answer the phone or make a cup of tea? What a boon that was.
But at work it is almost as if the opposite is true, there doesn’t seem to be a pause button for email, mobile phones, and multiple demands.
So here are five tips to help you reclaim your day by pressing the pause button.

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