Client self-assessment
I developed this Solution Focused evaluation form for use with my clients. Though it looks simple I have found that it works as a useful way of encouraging reflection and consolidation. Clients like it and have been happy to complete the form, which I ask them to do at the end of a session.
Mediation skills for managers
In their professional lives, managers are increasingly expected to deal with tricky or challenging situations as a routine part of their work. This workshop equips them for that.
Awareness of language
Language is the medium by which all understanding and interactions take place. It is also critical for helping professionals to consider the language that they use. Getting it right improves outcomes, getting it wrong can do lasting damage.
Appreciative Inquiry
Appreciative Inquiry (AI) can be used as a facilitation tool to help teams and organisations understand how they have created success in the past, and how to do more of it. This article explains a little more about the approach and suggests how AI could benefit teams and organisations in creating sustained and enduring growth. Article - Appreciative Inquiry√
Sticks and stones
Although it only makes the news where physical attack is involved, staff in the care sector are at high risk from verbal attack when at work. These incidents are widely under reported, yet they result in anxiety, stress and even trauma and depression for people subjected to such attacks. This article explains how employers can take steps to protect their staff.
Swearing at work
There was a time when the boundary between work and social life was clearly defined and only in extreme cases did anyone need to be reprimanded or corrected about inappropriate behaviour like swearing, shouting, insults or open sexual innuendo. But not any more. New research shows that what was once taboo at work might now be becoming acceptable.
Difficult Behaviour in the Care Sector
We all meet people who appear to persistently use tactics we find difficult to get their own way, those who routinely act in a way that causes upset or inconvenience to others. It may be that they shout, throw tantrums, threaten or intimidate us, or it may be something less obvious and more manipulative. Whatever it is you can learn how to work round it and thwart the behaviour.
