You Can’t Change Change
To paraphrase Heraclitus: "You can't step into the same stream twice". Change is constant and you'll be different this evening from how you were this morning.
The Power of an Apology
We can all think of festering grudges that have tarnished or completely destroyed relationships, and most of us can probably think of a time when we could have said sorry but didn't. An apology can be a powerful first step to remedy a troubled relationship, but we generally have a range of reasons for not offering it. Apologising with sincerity is an act of maturity which takes courage as well as a degree of self-awareness. Here are some Dos and Dont's
Grit in the System
When I’ve been talking about grit I’m using it as a metaphor. Even in the toughest and most reliable mechanism can grind to a halt if dust particles and grit are left to bulld up.
A Little Mid-Course Correction?
From time to time it is useful to stop and ...
No Short Cut to Forgiveness, But Important
It is important to be able to forgive. If you can do it, you have a choice – to offer forgiveness or not – but many people fall at the first hurdle because of a misunderstanding. Or should I say, a single omission.
Your Audience Expects
Performers know that they must deliver what is expected by ...
Three Steps for Managing Your Differences
It's not the differences in relationships that cause trouble, but the how those differences are managed (or not).
Are You In or Are You Out?
And I DON'T mean the current political shenanigans in the UK. I'm referring to the way we are manipulated, by the media, factionalism, and our own tendency to like nice, clean answers.
The Customer Is Always Right… Sometimes
The original meaning of the phrase has been generalised to become an unconscious script in many situations, to a point where staff on the receiving end of bad behaviour think that they must submit to discourteous behaviour and mistreatment. Time for a change to keep up with the times.
Why Can’t I Help Myself When I Hear a Question?
We can become powerless in the face of the questions we are asked. Why is this? What provokes us to unthinkingly accept that a question MUST be answered, then and there, just because it is a question? Well formed questions are a powerful and delightful thing. Badly formed ones are often the last resort of bigots and bamboozlers. Even when its not that serious, we let ourselves down when we use questions carelessly.
