Blog Insights

Trust at work

In difficult economic times the relationship between employees and employers is often tested. Trust suffers and staff turnover increases. But it need not be so. Creating an ethical company is low cost and high-reward.

The Customer Is King – Not Always!

If you work in a frontline job, dealing with the public can be tricky. Phrases like "The customer is always right", and "The customer is king" colour beliefs about how we should treat people. They may be sound advice to help remind staff to stay focused on customer satisfaction, but this doesn't mean that service users should be allowed to get away with hostile or aggressive beahviour.

Quality Time?

Are you one of those who talks about 'quality time'? Here's a snippet.

Your Audience Expects

Performers know that they must deliver what is expected by their audience if the are to get the applause they hope for. The thing is, it works the other way round too: the audience will place the performer in a role which he or she doesn't intend. They might even see the performer as a guru or saviour, for example. The tricky thing about this is that, unwittingly, the performer can fulfil expectations by becoming what the audience expects.  

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